Course Listing by Skill Category
CHANGE
Adapting to Change (DDI)
Dealing With Changes (Achieve Global)
Helping Others Adapt to Change (DDI)
Leadership: Facilitating Change (DDI)
Managing Change (Achieve Global)
Personal Strategies for Navigating Change (Achieve Global)
Positive Responses to Change (Achieve Global)
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COACHING
Coaching: Bringing out the Best in Others (Achieve Global)
Coaching: Developing High Performance (DDI)
Coaching for Optimal Performance (Achieve Global)
Coaching for Optimal Performance: For Managers (Achieve Global)
Guiding the Development of Others (DDI)
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CONFLICT MANAGEMENT
Confronting Issues with Your Manager and Peers (Achieve Global)
Guiding Conflict Resolution (DDI)
Moving from Conflict to Collaboration (Achieve Global)
Resolving Issues With Others (Achieve Global)
Resolving Team Conflicts (Achieve Global)
Working Through Conflict (DDI)
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CUSTOMER SERVICE
Clarifying Customer Expectations (Achieve GloCreating Customer Service Excellence (Ziglar Training Systems)
Creating a Service Culture: The Service Leader’s Role (DDI)
Developing Customer Advocates (Ziglar Training Systems)
Everyone is a Customer (Ziglar Training Systems)
Proactive Solutions (Ziglar Training Systems)
Quality: Through the Eyes of the Customer (Achieve Global)
Resolving Customer Dissatisfaction (Achieve Global)
Senior Management Session for Service Plus® (DDI)
Service Plus® (DDI)
Service Plus® Health Care (DDI)
Supporting Self Study (DDI)
You Can’t Succeed Without Communication (Ziglar Training Systems)
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FACILITATION / MEETING MANAGEMENT
Conducting Information Exchange Meetings (Achieve Global)
Contributing to Meeting Success (DDI)
Facilitating for Results (Achieve Global)
Leading Successful Meetings (DDI)
Making Meetings Work (DCCS)
Participating In Meetings (Achieve Global)
Techniques 1: Train the Trainer (DCCS)
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INNOVATION
Fostering Improvement Through Innovation (Achieve Global)
Thunderbolt Thinking®: Building an Innovative Workplace (DDI)
Thunderbolt Thinking®: Innovative Fundamentals (DDI)
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INTERPERSONAL SKILLS
Assertiveness Communication (DCCS)
The Basic Principles for a Collaborative Workplace (Achieve Global)
Collaborative Negotiating (DCCS)
Dealing with Emotional Behavior (Achieve Global)
Defusing Emotionally Charged Situations (Achieve Global)
Expressing Yourself: Presenting Your Thoughts and Ideas (Achieve Global)
Handling Emotions Under Pressure (Achieve Global)
Getting the Information You Need (Achieve Global)
Getting Your Point Across (Achieve Global)
Giving Feed Back to Help Others (Achieve Global)
Introduction and the Basic Principles (Achieve Global)
Keeping Your Boss Informed (Achieve Global)
Listening Skills (DCCS)
Listening to Understand Clearly (Achieve Global)
Managing Life Outside Work: Handling Emergencies and Resisting Temptations (Achieve Global)
Myers-Briggs Type Indicator (DCCS)
Positive Responses to Negative Situations (Achieve Global)
Proactive Listening (Achieve Global)
Requesting Help (Achieve Global)
Speaking With Confidence (Achieve Global)
Taking On A New Assignment (Achieve Global)
Working Smarter (Achieve Global)
Working for Managers (Achieve Global)
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LEADERSHIP
Being a Leader: Everyone’s Role (DDI)
The Empowering Leader® (DDI)
Establishing Performance Expectations (Achieve Global)
Giving Recognition (Achieve Global)
The Leader in Each of Us (Achieve Global)
Leadership: Inspiring Commitment (DDI)
Partnerships: Creating Synergy® (DDI)
Planning and Critical Path (DDI)
Recognizing Positive Results (Achieve Global)
Recognizing Positive Results For Managers (Achieve Global)
Results-Based Interaction (DDI)
Retaining Talent: The Leader’s Role (DDI)
Trust: Strengthening the Foundation (DDI)
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PERSONAL EFFECTIVENESS
Building Trust (DDI)
Building a Collaborative Relationship With Peers (Achieve Global)
Business Etiquette Over the Telephone (DCCS)
Business Writing (DCCS)
Communicating and Listening (DDI)
Communication in the Workplace (DCCS)
Communicating with Others (DDI)
Delegating and Monitoring (DDI)
Delegating for Productivity and Growth (DDI)
Developing Excellence in Self and Others (Ziglar Training Systems)
Feedback Fundamentals (DDI)
Foundations for Success (Ziglar Training Systems)
Getting Good Information from Others (Achieve Global)
Getting Your Ideas Across (Achieve Global)
Giving Constructive Feedback (Achieve Global)
Giving and Receiving Constructive Feedback (Achieve Global)
The Goals Formula (Ziglar Training Systems)
Graduation: Go to the Head of the Class (Ziglar Training Systems)
Influencing for Win-Win Outcomes (Achieve Global)
Influencing Others (DDI)
Interaction Skills for Success (DDI)
Investing in Your Learning (DDI)
Making Effective Decisions (DDI)
Managing Your Priorities (Achieve Global)
Personal Empowerment: Taking Initiative (DDI)
Powerful Presentations (DCCS)
The Productivity Factor (Ziglar Training Systems)
The Refresher Module (Ziglar Training Systems)
Stress Management (DCCS)
Supporting Others (DDI)
Taking Charge of Your Development (DDI)
Time Management (DCCS)
Training Others (DDI)
The Winner’s Attitude (Ziglar Training Systems)
What It Takes to Succeed: The Basic Principles (Achieve Global)
Winning Support from Others (Achieve Global)
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PROBLEM SOLVING
The Leader’s Tool Kit: Problem Solving Techniques (DCCS)
Leading Problem-Solving Sessions (Achieve Global)
Leading Quality Problem-Solving Sessions (Achieve Global)
Participating in Problem-Solving Sessions (Achieve Global)
Participating in Quality Problem-Solving Sessions (Achieve Global)
Problem Analysis and Decision-Making (DDI)
Solving Problems: The Basic Process (Achieve Global)
Solving Problems: Tools and Techniques (Achieve Global)
Solving Quality Problems (Achieve Global)
Taking ActionÒ to Solve Problems (DDI)
Tools and Techniques for Solving Quality Problems (Achieve Global)
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QUALITY / CONTINUOUS IMPROVEMENT
Analyzing Work Processes: Finding Opportunities for Improvement (Achieve Global)
Building Individual Commitment to Quality (Achieve Global)
Correcting Performance Problems (Achieve Global)
Focusing Your Team on Quality (Achieve Global)
Gaining Commitment to Present Goals (Achieve Global)
Impacting Your Work Processes (DDI)
Improving Personal Productivity (DDI)
Making Sense of Business: A SimulationSM (DDI)
Partnerships for Improvement® (DDI)
Quality: The Individual’s Role (Achieve Global)
Quality: The Leadership Role (Achieve Global)
Sustaining Momentum for Continuous Improvement (Achieve Global)
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SELLING
Objections (Ziglar Training Systems)
The Person (Ziglar Training Systems)
The Process (Ziglar Training Systems)
The Product (Ziglar Training Systems)
The Prospect (Ziglar Training Systems)
The Psychology of Selling (Ziglar Training Systems)
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SUPERVISORY SKILLS
The Basic Principles (Achieve Global)
Building a Constructive Relationship with Your Manager (Achieve Global)
Conducting a Collaborative Performance Review (Achieve Global)
Core Skills for Building Commitment (DDI)
Developing Job Skills (Achieve Global)
Facilitating Improved Performance (DDI)
Following Up to Support Improvement (DDI)
Identifying Work Priorities and Setting Verifiable Goals (Achieve Global)
Managing Performance: Getting Business Results (DDI)
Maximizing PerformanceÒ (DDI)
Performance Planning: Reviewing Progress (DDI)Reviewing Progress (DDI)
Performance Planning: Setting Expectations (DDI)
Preparing Others to Succeed (DDI)
Quality Interviewing (DCCS)
Taking Corrective Action (Achieve Global)
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TEAMS
Assessing Your Organization’s Readiness for Teams (Achieve Global)
The Basic Principles of Teamwork (Achieve Global)
Being a Team Player (Achieve Global)
Building a Foundation of Trust (Achieve Global)
The Challenge of Team Leadership (Achieve Global)
Clarifying Team Roles and Responsibilities (Achieve Global)
Developing Team Plans (Achieve Global)
Expanding Your Team’s Capabilities (Achieve Global)
Fast Start for Teams (DDI)
Forward Thinking (Achieve Global)
Helping Your Team Reach Consensus (Achieve Global)
Helping Your Team Work (Achieve Global)
Keeping Your Team on Course: Tools and Techniques (Achieve Global)
Launching and Refueling Your Team (Achieve Global)
Leading Teams (DDI)
Leading Your Team to Optimal Performance (DDI)
Making the Most of Team Decisions (Achieve Global)
Moving the Organization Forward: Defining Your Team’s Contribution (Achieve Global)
Optimizing Team Performance (DDI)
Playing a Vital Role in Team Decisions (Achieve Global)
Raising Difficult Issues with Your Team (Achieve Global)
Reaching Group Agreement (DDI)
The Team Advantage (Achieve Global)
Team Performance Survey (DDI)
Valuing Differences (DDI)
Working as a Team (DDI)
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For more information Contact:
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Cindy Morley, Senior Manager
Delta College Corporate Services
Phone: (989) 495-4012
clmorley@corpserv.delta.edu
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