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Guiding Conflict Resolution (4 hours)
In a changing workplace, healthy differences can escalate to conflict. Addressing conflict quickly and effectively is a crucial leadership role. This course enables leaders to recognize signs that conflict exists, assess each conflict situation to determine their level of involvement, and serve as a catalyst to encourage those involved in the conflict to achieve resolution. Leaders learn the skills to both provide support and act as mediators.
Resolving Conflict (4 hours)
Enables leaders to recognize signs of conflict, assess the conflict to determine their level of involvement, and serve as a catalyst to encourage those involved in the conflict to achieve resolution. Leaders learn the skill to both provide support and to act as mediators.
Resolving Conflicts With Your Peers™
The more people have to depend upon each other to achieve results under pressure, the higher the instance of conflict. Given the complex web of interrelationships that exist in most organizations today, there is ample opportunity for conflicts - big and small - to arise. Conflicts can show up as minor disagreements or heated debates. However they present themselves, mishandled conflict situations damage work relationships and deplete personal energy and focus, causing productivity to plummet. People and organizations can greatly benefit from learning to handle conflicts skillfully and confidently. The purpose of this module is to provide
participants with a process for resolving conflicts with their peers that encourages neutral solutions while building constructive work relationships.
Working Through Conflict (4 hours)
When differences cause people to become angry and closed-minded, the resulting conflict has a negative effect on quality, productivity, cooperation, and communication. This course discusses how to manage conflict by dealing with differing ideas, interests, or perceptions.