Interpersonal Skills
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Assertiveness Communication (8 hours)
The impact of assertive, passive, and aggressive behaviors on effectiveness and productivity is the core of this workshop. Areas examined in depth include the changing social contract in the workplace and the link between assertiveness and self-esteem, confidence and self-empowerment. Practice sessions with constructive feedback are a part of this course. Participants will develop a personal action plan to demonstrate assertive
communication behaviors.
Collaborative Negotiating (8 hours)
This workshop provides participants with strategies and tools for collaborative negotiations. Participants will learn to utilize a consistent process for negotiations and employ tactics that foster a collaborative negotiating environment.
Listening in a Hectic World™
At a tactical business level, listening is a vehicle to get the information we need to accomplish our work objectives. In today’s information-saturated work environment, everyone needs to be able to tune out
the “noise” and tune in to what’s important. At a more strategic level, effective listening is a powerful
tool for maintaining the constructive relationships needed for ongoing job effectiveness. This module
presents a listening approach that balances the demands of getting the information we need with the awareness that every interaction provides an opportunity to cement solid work relationships with others.
The purpose of this module is to help participants focus their listening time and attention so they can
get the information they need to accomplish their work objectives and maintain constructive relationships with others.
Listening Skills (4 hours)
Participants identify, learn and practice effective listening techniques. Discussions focus on recognizing the benefits, value and impact of effective listening on both personal and organizational productivity.
Myers-Briggs Type Indicator (4 to 8 hours)
This course covers: understanding type concepts, recognizing individual type behavior, using Type to improve problem solving, and awareness of other Type needs for increased team effectiveness.
Professionalism in the Workplace (3 hours)
This workshop is designed to assist you in polishing your professionalism by offering the opportunity to identify factors which reflect your personal image, as well as the image of the business you represent.
Speaking to Influence Others™
While new technologies provide a variety of ways to quickly share information with others, there is still
no substitute for speaking in real time when trying to sell an idea, make a point, or persuade others to
take action. Speaking clearly, concisely and convincingly is especially important in today’s fastpaced work environment, where people are continually bombarded with competing requests for their attention. This module shows how to organize and deliver one’s ideas to get results in such an environment. The purpose of this module is to provide participants with speaking techniques and strategies that achieve business results by gaining the attention, ensuring the understanding, and influencing the actions of other people.
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