Quality / Continuous Improvement
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Impacting Your Work Processes (4 hours)
Equipping employees to improve their own work processes increases efficiency, reduces rework, enhances customer satisfaction, and ultimately drives organizational performance. While most training programs on work processes cover "macro" processes like manufacturing or order fulfillment, this module focuses on individual work processes. It gives your staff the skills to take ownership of their jobs and streamline their processes to improve performance. (Techniques for a High-Performance Workforce – Getting Business Results)
Improving Personal Productivity (4 hours)
Lost profits, unfinished or late projects, abandoned initiatives, lost opportunities, personal inefficiencies, and dissatisfied or neglected customers. Such operating inefficiencies can mean the difference between success and failure. Improving Personal Productivity - which can be kicked off in a workshop or distributed as a just-in-time reference book - gives participants the skills they need to increase their productivity while decreasing stress levels. (Techniques for a High-Performance Workforce – Getting Business Results)
Making Sense of Business: A SimulationSM (8 hours)
Employees are more likely to support organizational initiatives and objectives if they understand the rationale behind management decisions and realize how they can add to the company's success. Unfortunately, many don't always understand how and why business decisions are made. In this engaging business simulation, employees run a business hands-on to realize how and why decisions are made. (Techniques for a High-Performance Workforce – Getting Business Results)
Partnerships for Improvement® (5 hours)
People can't work in a vacuum --- their jobs are linked to other jobs in countless ways. In fact, most of what we accomplish in a workday gets done with the help of our internal partners. In this module, employees see the value of reducing unnecessary hand-offs and eliminating non-value-added activities in internal and external partnerships. They also learn a framework for cultivating and improving their partnerships. (Techniques for a High-Performance Workforce – Getting Business Results)
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