If you wish to print this or need more information please download the EOD catalog here.
Core Skills for Building Commitment (8 hours)
Leaders need essential leadership skills to survive and thrive, even in the midst of change. This module helps leaders assess their evolving role and learn to build involvement through the use of feedback and effective interaction skills. They learn the importance of a new, powerful role -- becoming a catalyst who sparks action in others. (Interaction Management - Tactics for Effective Leadership)
Delegating for Shared Success™
No other responsibility distinguishes a supervisory role from others more than delegating tasks and projects. Delegation is the linchpin between employees, their leaders, and results. When poorly executed, delegation negatively impacts productivity and leaves employees feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing
supervisor-employee relationships. With sound delegation practices in place, supervisors can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement.
Essential Interviewing Skills SM (6 hours)
The best hiring decisions result in productive employees who enjoy their responsibilities and contribute to your organization's success. Hiring the wrong person for the job can be very costly in terms of time, money, resources, customer relations, productivity, and employee morale. Interviewers make the best hiring decisions when they gather meaningful, job-related information from applicants. This course teaches participants how to interview for the behaviors, knowledge, and motivations that are needed to be successful in a job.
Facilitating Improved Performance (8 hours)
Leaders must know how to help others close gaps in performance and alter work habits that have natural consequences on others and the organization. This module equips leaders to help people develop improvement plans, conduct effective improvement discussions, and handle the challenges they may encounter in improvement discussions. (Interaction Management - Tactics for Effective Leadership)
Following Up to Support Improvement (8 hours)
A leader must not only coach a person on improving performance or poor work habits but also make sure action is being taken toward improvement. This module emphasizes the importance of follow-up coaching for performance or work habit situations. Leaders learn to spark change in others and reinforce continued improvement. (Interaction Management - Tactics for Effective Leadership)
The Hallmarks of Supervisory Success™
In today’s business environment, supervision represents one of the most important levers for achieving extraordinary organizational results. Whether you’re a vice president or a first-line supervisor, you grapple with issues related to strategy, strive for high levels of customer satisfaction, and are responsible for real work and concrete deliverables. But, of all your tasks and areas of focus, it’s your supervisory role that has
the greatest impact – on you, on your employees, and on the business.
Performance Planning: Reviewing Progress (8 hours)
Regular progress reviews focus everyone --- leaders, individuals, and teams --- on meeting goals through on-going data collection and feedback. This module helps leaders build skills for tracking progress, providing specific, balanced feedback, and conducting review discussions. It emphasizes the leader's role of offering ongoing support, guidance, and resources while encouraging others to assume responsibility for achieving their plan. It also focuses on revisiting objectives and tracking methods if priorities change. (Interaction Management - Tactics for Effective Leadership)
Performance Planning: Setting Expectations (8 hours)
Identifying performance expectations is a shared process. Objective-based performance expectations are critical to individual, team, and organizational success. This module helps prepare for and conduct planning discussions, encourage continued involvement, and work with project teams or task forces on their performance plans. (Interaction Management - Tactics for Effective Leadership)
Preparing Others to Succeed (8 hours)
Leaders need to be coaches and models to help people gain confidence and experience in meeting challenges. This module introduces skills for guiding individuals and teams toward achieving successful results. Leaders learn how to recognize and approach each coaching opportunity as a catalyst for success – providing the spark to prompt people toward successful results. (Interaction Management - Tactics for Effective Leadership)
Quality Interviewing (6 hours)
The premise behind this supportive workshop is that a candidate’s past experience is the key indicator of future performance. Participants learn to conduct legal, structured interviews to discover the candidate’s knowledge, skills, and abilities compatible with the job opportunity.
Respect and Responsibility in the Workplace (4 hours)
Course Objectives include: How to lay the groundwork for R&R; Building trust; Expecting and giving our best; Talking to each (includes maintaining esteem, getting what you want done, coaching respectfully); Listening to each other; Living up to your responsibilities; Professionalism in the workplace; Title VII harassment defined; Title VII behavior defined (quid pro quo and hostile work environment) and why it happens; How to prevent harassment; Strategies for if you're harassed; Working through strategies on harassment cases.
(Employee and Management versions available)