Generations in the Workplace




Achieve Global

Achieve Global is an international consulting and business training firm that has partnered with Delta College Corporate to deliver their programs. Achieve Global develops training to help organizations enhance individual job performance, teamwork, and overall corporate competitiveness. Using their products, we help your organization focus on clients, involve your associates, manage processes, and develop leaders. Through Achieve Global we offer a great variety of topics including communicating, problem solving, facilitating, teamwork, and performance management.

Learning to Lead


The Leader in Each of Us
The Basic Principles for a Collaborative Workplace
Personal Strategies for Navigating Change
Managing Your Priorities
Influencing for Win-Win Outcomes
Moving from Conflict to Collaboration
Proactive Listening
Expressing Yourself: Presenting Your Thoughts and Ideas
Handling Emotions Under Pressure
Coaching: Bringing Out the Best in Others
Giving and Receiving Constructive Feedback
Giving Recognition
Moving the Organization Forward: Defining Your Team’s Contribution
Identifying Work Priorities and Setting Verifiable Goals
Gaining Commitment to Present Goals
Correcting Performance Problems
Conducting a Collaborative Performance Review

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Work Skills: steps to your success


What It Takes to Succeed: The Basic Principles
Getting the Information You Need
Speaking With Confidence
Positive Responses to Change
Defusing Emotionally Charged Situations
Helping Your Team Work
Managing Life Outside Work: Handling Emergencies and Resisting Temptations

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QUEST®

Quality: Through the Eyes of the Customer
Quality: The Individual’s Role
Quality: The Leadership Role
Focusing Your Team on Quality
Building Individual Commitment to Quality
Sustaining Momentum for Continuous Improvement
Clarifying Customer Expectations
Resolving Customer Dissatisfaction
Solving Quality Problems
Tools and Techniques for Solving Quality Problems
Participating in Quality Problem-Solving Sessions
Leading Quality Problem-Solving Sessions
Analyzing Work Processes: Finding Opportunities for Improvement

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Facilitating for Results
(A Solution for Results-Oriented Meetings)

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FrontLine Leadership®

The Basic Principles
Giving Constructive Feedback
Getting Good Information From Others
Getting Your Ideas Across
Dealing With Emotional Behavior
Recognizing Positive Results
Establishing Performance Expectations
Developing Job Skills
Coaching for Optimal Performance
Taking Corrective Action
Clarifying Team Roles and Responsibilities
Conducting Information Exchange Meetings
Resolving Team Conflicts
Building a Collaborative Relationship With Peers
Building a Constructive Relationship With Manager
Confronting Issues With Your Manager and Peers
Winning Support From Others
Managing Change
Fostering Improvement Through Innovation
Solving Problems: The Basic Process
Solving Problems: Tools and Techniques
Participating in Problem-Solving Sessions
Leading Problem-Solving Sessions
Coaching for Optimal Performance: for Managers
Recognizing Positive Results: for Managers

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Working


Introduction and The Basic Principles
Listening to Understand Clearly
Giving Feedback to Help Others
Taking on a New Assignment
Requesting Help
Getting Your Point Across
Participating in Meetings
Being a Team Player
Keeping Your Boss Informed
Resolving Issues With Others
Positive Responses to Negative Situations
Dealing With Changes
Working Smarter
Working for Managers

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Team EffectivenessTM

The Team Advantage
The Basic Principles of Teamwork
Keeping Your Team on Course: Tools and Techniques
Playing a Vital Role in Team Decisions
Developing Team Plans
Raising Difficult Issues With Your Team

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Team Leadership®

The Challenge of Team Leadership
Building a Foundation of Trust
Launching and Refueling Your Team
Expanding Your Team’s Capabilities
Helping Your Team Reach Consensus
Making the Most of Team Differences
Forward Thinking

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Assessing Your Organization's Readiness for Teams

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For more information Contact:

Learning Consultant

Phone (989) 758-3602
info@corpserv.delta.edu

 

1961 Delta Road
University Center, MI 48710
Phone: (989) 758.3602
Fax: (989) 758-3639