Learning to Lead
The Leader in Each of Us (4 hours)
Today, far-reaching advances in technology, continually increasing customer expectations, and the expansion of the global marketplace are redefining the standards for competitive success. As a result, organizations everywhere face a host of challenges, many of which were not visible even a few years ago. One of the key methods for responding to these new challenges is to make leadership the responsibility of everyone in the organization. This is an awareness unit defining what is common to leadership roles regardless of the individual's specific assignment or position.
The Basic Principles for a Collaborative Workplace (4 hours)
Organizations today require a workplace where everyone is willing and able to work together in new and collaborative ways. Collaboration positively impacts productivity, quality, customer expectations, and overall performance. This unit shows how The Basic Principles creates a climate where everyone is able to cooperate, share ideas, and work together for a common purpose. The Basic Principles provide a set of behaviors for putting an organization's shared values into practice to develop a strong network of relationships at every level of the organization.
Personal Strategies for Navigating Change (4 hours)
The pressures of competition and technology are changing today's workplace. People need skills to deal with often-massive changes in work processes and to learn how people work together. This unit presents an approach anyone can use to navigate change and to develop personal strategies for dealing effectively with difficult transitions.
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Managing Your Priorities (4 hours)
As work grows more fast-paced and demanding, people need skills that help them shift gears smoothly and handle competing priorities. They need to communicate effectively to master the complex interactions and hand-offs required for work. This unit helps participants build strong, supportive work relationships that increase overall productivity, even when shifting priorities are a daily reality.
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Influencing for Win-Win Outcomes (4 hours)
Organizations thrive on new ideas but lose too many ideas because people lack the skills to win support for their proposals. This unit provides skills and techniques participants can use to influence others. Participants learn how to win support for their ideas by communicating clearly and focusing on results.
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Moving from Conflict to Collaboration (4 hours)
Changes in the workplace are placing new emphasis on the importance of effective collaboration. Organizations are expecting employees at all levels to work tougher, often cross-functionally, to solve problems and make decisions that were formerly the exclusive responsibility of the manager. This type of collaborative work can bring out a new potential for conflict.
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Proactive Listening (4 hours)
Good listening skills grow in importance as it becomes less clear what information will be critical in the rapidly changing global market. This unit promotes a heightened awareness of how important listening can be and models a variety of verbal and non-verbal techniques to enhance listening skills. Participants learn to look for opportunities to listen, make the most of those opportunities, and find ways to apply what they learn.
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Expressing Yourself: Presenting Your Thoughts and Ideas (4 hours)
The ability to share knowledge, thoughts, and ideas are the backbone of a learning organization. Before an organization achieves continuous learning and improvement, employees must have motivation and skills in expressing themselves effectively. This unit helps people raise their level of confidence and skill in presenting their thoughts and ideas.
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Handling Emotions Under Pressure (4 hours)
In today's high-pressure work environment, emotions are bound to erupt. The challenges are to prevent them from building to the point where they inhibit rational and productive interactions, and to transform them from negative outbursts into positive opportunities for solving problems. An emotional outbreak is often a cue that a problem is affecting an employee's ability to work effectively. When others are able to deal with the emotion and move the discussion forward, a solution is more likely to occur. This unit gives participants a process for handling the emotions in daily work situations. They learn to remain calm and objective, to recover quickly and to help others do the same, and to take charge in difficult circumstances to keep the discussion moving forward.
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Coaching: Bringing out the Best in Others (4 hours)
This unit gives participants the skills to recognize daily opportunities to coach others in ways that bring out the best in everyone and maximize performance within the organization. People learn how to guide, motivate, and support one another to reach everyone's best level of performance.
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Giving and Receiving Constructive Feedback (4 hours)
The need for organizations to adapt quickly to changes makes feedback to correct problems and improving processes a critical skill. Participants learn guidelines for both giving and receiving feedback in positive, constructive ways. These ways help them get information to the right people at the right time. They bring problems to the forefront before they get out of hand. They build solid working relationships that foster on-going learning and mutual respect. (Learning to Lead)
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Giving Recognition (4 hours)
Participants will learn how to acknowledge accomplishments in meaningful, appropriate ways and how to use recognition as a powerful tool for handling strong working relationships and for motivating others. (Learning to Lead)
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Moving the Organization Forward: Defining Your Team’s Contribution (4 hours)
Provides a process that leaders can use for presenting the organization’s big-picture goals and encouraging team participation in the development of plans to support business goals.
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Identifying Work Priorities and Setting Verifiable Goals (4 hours)
Delivers a common sense approach that helps employees prioritize work and set goals for highest return pay off.
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Gaining Commitment to Present Goals (4 hours)
Provides participants a process for building a compelling case, uncovering concerns, creating commitment and gaining agreement for action on goals that employees had a minimal role in establishing.
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Correcting Performance Problems (4 hours)
Helps participants get individual performance back on track while building motivation for continuous improvement.
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Conducting a Collaborative Performance Review (4 hours)
Provides a process for conducting positive, forward-looking performance evaluations that manage expectations, feature open communication and foster the development of plans for continuous improvement.
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