Work Skills: steps to your success
What It Takes to Succeed: The Basic Principles (2 hours)
Basic principles help participants identify behaviors that promote success at work and guide the application skills covered in the system’s other six modules. Participants: explore behaviors that prevent people from being successful at work, identify behaviors that help people succeed at work, identify keys to success: how to present yourself and how you interact with others, and learn basic principles to improve interactions with others.
Getting the Information You Need (2 hours)
Participants identify situations in which they can apply the process, consider the potential impact of their questions, practice the process in a variety of situations and plan for later application. Participants: learn why actively seeking information is essential to job success, explore the types of information they need, discover how to encourage others to share through body language and facial expressions, and learn to ask a mix of open and closed questions, then paraphrase what they hear to verify understanding.
Speaking With Confidence (2 hours)
Through multiple practice opportunities, participants gain the confidence and skill to speak out in ways that help them achieve positive results through a positive impact on their listeners. Participants: learn the importance of speaking with the listener’s point of view in mind, discover several techniques that help organize thoughts in preparation for delivering a message, and explore several techniques for delivering messages confidently.
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Positive Responses to Change (2 hours)
This course helps participants come to grips with their own resistance, weigh their options, find positive responses and encourage others to do the same. It fosters practical optimism by helping participants see the positive aspects of a new situation, rather than dwelling on what is lost. Participants: explore several reasons why people resist change, learn about the change dilemma: people naturally resist change, yet organizations need flexible people and learn a wide variety of behaviors they can use to respond positively to change.
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Defusing Emotionally Charged Situations (2 hours)
Participants list their own “hot buttons”, learn the two keys to defusing emotionally charged situations, learn coping strategies to cool themselves down when their emotions are high and discover a variety of ways to cool down emotionally charged situations with others. They also design their own reminders for key techniques and plan future application of the skills they’ve learned.
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Helping Your Team Work (2 hours)
Participants recognize the value of strong teamwork and the consequences of the lack of teamwork. Participants: learn that people who work for the same organization are all a part of one large team that needs to work together to be successful, explore the ripple effect one person’s behavior can have on an entire organization, identify characteristics of the ideal team player and list obstacles to good teamwork and identify ways to overcome them.
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Managing Life Outside Work: Handling Emergencies and Resisting Temptations (2 hours)
Participants identify the types of emergencies and temptation that might interfere with getting to work, use a creative problem-solving tool to develop a plan for dealing with emergencies, learn a process for effectively communicating an emergency plan to an employer and learn several techniques for handling temptations that might be hard to resist.
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