Leadership for Collaboration
Leadership for Increased Participation FrontLine Leadership®
Recognizing Positive Results: for Managers
The Basic Principles (4 hours)
Managers learn how they can use The Basic Principles to enhance their own performance and to model leadership behaviors. (FrontLine Leadership)
Giving Constructive Feedback (4 hours)
Participants build skills for delivering objective and honest feedback that is meaningful to others. (FrontLine Leadership)
Getting Good Information from Others (4 hours)
Recognizing the value of good information for making better decisions sets the tone for learning how to efficiently gather in-depth data. (FrontLine Leadership)
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Getting Your Ideas Across (4 hours)
Specific skills help leaders explain tough decisions as well as complicated or unpopular policies or changes. (FrontLine Leadership)
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Dealing with Emotional Behavior (4 hours)
Participants learn ways to diffuse non-constructive behavior and focus energies on positive solutions. (FrontLine Leadership)
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Recognizing Positive Results (4 hours)
Goes beyond giving basic feedback to motivating through personal appreciation for the work done. (FrontLine Leadership)
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Establishing Performance Expectations (4 hours)
Participants learn how to focus employees on the right targets so they can keep goals in view and make better decisions. (FrontLine Leadership)
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Developing Job Skills (4 hours)
Participants learn methods for training others in technical, mechanical, and/or interpersonal skills. (FrontLine Leadership)
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Coaching for Optimal Performance (4 hours)
This unit covers performance appraisals and effective ways to help employees examine their own performance and commit to improved results. (FrontLine Leadership)
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Taking Corrective Action (4 hours)
Tips for taking prompt action to correct unproductive behaviors allow participants to replace disciplinary action with a positive and effective plan to get back on track. (FrontLine Leadership)
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Clarifying Team Roles and Responsibilities (4 hours)
Participants learn how to tap the experience of all team members to improve output through collaborative efforts. (FrontLine Leadership)
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Conducting Information Exchange Meetings (4 hours)
Explores way to move meetings along, foster group understanding and deliver positive post-meeting results. (FrontLine Leadership)
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Resolving Team Conflicts (4 hours)
This unit covers how to handle conflict between individuals in group situations and build relationships among team members. (FrontLine Leadership)
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Building a Collaborative Relationship With Peers (4 hours)
Provides planning and action steps that help participants take initiative to coordinate personal and organizational goals with one another. (FrontLine Leadership)
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Building a Constructive Relationship with Your Manager (4 hours)
Supervisors learn how to build relationships where both they and their managers achieve goals by planning effective work activities. (FrontLine Leadership)
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Confronting Issues with Your Manager and Peers (4 hours)
A “win-win” approach to conflict resolution shows participants how to clear the air before problems affect progress and results. (FrontLine Leadership)
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Winning Support from Others (4 hours)
Extending personal influence through mutual understanding and effective listening helps participants build supportive relationships. (FrontLine Leadership)
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Managing Change (4 hours)
Participants learn ways to help employees turn potential threats into opportunities to contribute. (FrontLine Leadership)
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Fostering Improvement Through Innovation (4 hours)
Presents techniques for drawing out ideas from those closest to the work and for developing creative approaches to goal achievement. (FrontLine Leadership)
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Solving Problems: The Basic Process (4 hours)
A four-step problem-solving process clarifies how to get from symptoms to causes, solutions and action plans. (FrontLine Leadership)
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Solving Problems: Tools and Techniques (4 hours)
Participants explore 24 practical ways to simplify data analysis and stimulate creative solutions. (FrontLine Leadership)
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Participating in Problem-Solving Sessions (4 hours)
Participants learn how to contribute their ideas and encourage others to do the same. (FrontLine Leadership)
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Leading Problem-Solving Sessions (4 hours)
Team leaders practice ways to focus on the process and content of problem-solving sessions, encourage balanced participation, and build creative team solutions. (FrontLine Leadership)
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Coaching for Optimal Performance: for Managers (4 hours)
Provides managers a coaching method that supports and develops supervisors. (FrontLine Leadership)
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Recognizing Positive Results: for Managers (4 hours)
Guides the process of motivating employees through the recognition of progress and accomplishments. (FrontLine Leadership)
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