Working
Introduction and The Basic Principles (2-3 hours)
A two-module combination that explains the concept of internal and external customer relationships and shows how all internal interactions can have an impact on organizational goals. These modules lay the ground rule of respect for the individual and establish the value-driven focus of the program.
Listening to Understand Clearly (2-3 hours)
Examines how to listen well and to ask questions that avoid misunderstandings and errors by getting the information right the first time.
Giving Feedback to Help Others (2-3 hours)
Helps participants understand their responsibility for results and provides a straightforward, observation-based method for giving feedback in ways that protect self-image and focus on positive results.
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Taking on a New Assignment (2-3 hours)
Introduces a step-by-step process participants can use to learn a new task, identify what they need to accomplish it and determine the expected results.
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Requesting Help (2-3 hours)
Emphasizes the value of asking for help when it’s needed. It supports the view that it’s best to request help before things get out of hand.
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Getting Your Point Across (2-3 hours)
Examines how speaking up can help employees solve common problems and reach common goals.
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Participating in Meetings (2-3 hours)
Shows participants how to keep meetings on track, avoid disruptions and participate with confidence rather than let the leader “do it all.”
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Being a Team Player (2-3 hours)
Explores how to overcome issues that erode team relationships and how to pull groups together into cohesive, results-oriented units.
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Keeping Your Boss Informed (2-3 hours)
Examines what kings of information bosses need, when to relay it and how to get the help and support needed.
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Resolving Issues With Others (2-3 hours)
Helps employees learn how to confront problems with peers and create mutually acceptable action plans.
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Positive Responses to Negative Situations (2-3 hours)
Features a series of steps that helps participants deal positively with emotions and frustrating work situations.
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Dealing With Changes (2-3 hours)
Explores the active role employees can take to help themselves and their organization adapt to change. Participants learn to understand the reasons behind the changes and to become participants rather than victims.
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Working Smarter (2-3 hours)
Helps employees focus effort where it counts most by setting priorities, getting good information from others and being alert to waste and errors.
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Working for Managers (2-3 hours)
Shows managers how to give immediate, specific recognition and appreciation for their employees’ use of new skills, thus helping employees get the most out of every skill module. It also provides an opportunity for managers to learn the same Basic Principles their employees will use, which enables them to model The Basic Principles and to use them to support their people.
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