Techniques for a High-Performance WorkforceSM
personal Effectiveness
Interaction Skills for Success (4 hours)
Did you know that everyone has two kinds of needs during any interaction --- personal and practical? Improving people's interaction skills will improve the way your workforce thinks and acts. This module presents the basics on how to work well together, reduce wasted time, lessen conflict, and influence interactions in a positive way. (Techniques for a High-Performance Workforce - Personal Effectiveness)
Feedback Fundamentals (4 hours)
Feedback isn't criticism! Once people understand that feedback is valuable, usable information, real performance improvement begins. This course helps employees use feedback to enhance their job performance and ensure their success. The module emphasizes seeing feedback as objective information about performance that can help the way they work. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Communicating and Listening (4 hours)
When people in your organization are communicating effectively, they are informed and able to participate, contribute, and add value to their jobs and the organization. This course is designed to equip employees with the skills they need to communicate clearly and listen carefully. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Communicating with Others (4 hours)
Research shows that people screen out or misinterpret 70% of the messages to which they are exposed. That can cost your organization time, productivity, and money. This interactive skill practice module helps participants understand the impact of effective interaction skills. It teaches them to recognize and overcome communication barriers and interact effectively with others. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Influencing Others (4 hours)
Flattened, high-involvement organizations increasingly rely on team members and individual contributors to lead various initiatives. Often these employees need to influence people over whom they have no formal authority. Their skill at influencing others often determines the success or failure of their efforts. This course helps participants create and follow a plan for influencing others. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Building Trust (4 hours)
Broken promises. Failed teams. Stalled initiatives. Sagging morale. These are just some of the destructive consequences of a lack of workplace trust. Trust is the responsibility of each individual --- no exceptions. When it's there, you feel it. In a trusting environment, you see more teamwork, partnering, and productivity. This module gives you hands-on, proven strategies for building trust in the workplace. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Working Through Conflict (4 hours)
When differences cause people to become angry and closed-minded, the resulting conflict has a negative effect on quality, productivity, cooperation, and communication. This course discusses how to manage conflict by dealing with differing ideas, interests, or perceptions. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Personal Empowerment: Taking Initiative (5 hours)
If people see empowerment as something that is given to them, they will miss out on opportunities to take responsibility for action, or to take initiative to solve problems, improve processes, and give your company a competitive edge. This module seeks to change the mindset that empowerment is something that is given. It helps employees see that they can and should look for improvement opportunities. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Adapting to Change (4 hours)
If people wince, stonewall, or rebel when a change in routine is mentioned, there is a solution. When employees can adapt quickly, the entire organization becomes faster, more flexible, and better able to answer the demands of an increasingly competitive marketplace. This course develops the confidence and skills needed to face change and welcome it as an opportunity to grow and learn. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Investing in Your Learning (4 hours)
Organizations need all employees to contribute to bottom-line organizational performance. One of the most direct ways employees can do so is by continuously learning and renewing their skills. The payoff for individuals is greater career success, job satisfaction, and a higher level of employability. The organization, in turn, becomes more competitive and agile. This course develops employees into lifelong learners to help increase their level of performance. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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Taking Charge of Your Development (5 hours)
Retaining high-caliber employees is a pressing problem facing businesses today. Surprisingly, lack of professional growth often beats compensation as a reason why employees are leaving. This course enables employees to initiate, create, and execute their own development plans with their leader. Having employees who continuously learn and improve skills enables your company to quickly adapt to and capitalize on opportunities. (Techniques for a High-Performance Workforce - Personal Effectiveness)
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