Interaction Management®: Tactics For Effective Leadership®
Core Skills for Building Commitment (8 hours)
Leaders need essential leadership skills to survive and thrive, even in the midst of change. This module helps leaders assess their evolving role and learn to build involvement through the use of feedback and effective interaction skills. They learn the importance of a new, powerful role -- becoming a catalyst who sparks action in others.
Performance Planning: Setting Expectations
(8 hours)
Identifying performance expectations is a shared process. Objective-based performance expectations are critical to individual, team, and organizational success. This module helps prepare for and conduct planning discussions, encourage continued involvement, and work with project teams or task forces on their performance plans.
Delegating for Productivity and Growth (8 hours)
To maintain a motivated workforce, leaders must become catalysts who transfer responsibility and authority. In this module, leaders learn skills for successfully matching people, responsibility, and authority to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization.
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Preparing Others to Succeed (8 hours)
Leaders need to be coaches and models to help people gain confidence and experience in meeting challenges. This module introduces skills for guiding individuals and teams toward achieving successful results. Leaders learn how to recognize and approach each coaching opportunity as a catalyst for success – providing the spark to prompt people toward successful results.
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Facilitating Improved Performance (8 hours)
Leaders must know how to help others close gaps in performance and alter work habits that have natural consequences on others and the organization. This module equips leaders to help people develop improvement plans, conduct effective improvement discussions, and handle the challenges they may encounter in improvement discussions.
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Following Up to Support Improvement (8 hours)
A leader must not only coach a person on improving performance or poor work habits but also make sure action is being taken toward improvement. This module emphasizes the importance of follow-up coaching for performance or work habit situations. Leaders learn to spark change in others and reinforce continued improvement.
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Performance Planning: Reviewing Progress (8 hours)
Regular progress reviews focus everyone --- leaders, individuals, and teams --- on meeting goals through on-going data collection and feedback. This module helps leaders build skills for tracking progress, providing specific, balanced feedback, and conducting review discussions. It emphasizes the leader's role of offering ongoing support, guidance, and resources while encouraging others to assume responsibility for achieving their plan. It also focuses on revisiting objectives and tracking methods if priorities change.
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Helping Others Adapt to Change (8 hours)
What is the cost and impact to your organization if workers are disoriented by change? This course focuses on the crucial role leaders have in effectively exploring change, introducing change, and helping others overcome resistance typically associated with change. Leaders learn how to conduct effective change discussions that minimize the potentially negative effects of change on morale, processes, and productivity.
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Guiding Conflict Resolution (8 hours)
In a changing workplace, healthy differences can escalate to conflict. Addressing conflict quickly and effectively is a crucial leadership role. This course enables leaders to recognize signs that conflict exists, assess each conflict situation to determine their level of involvement, and serve as a catalyst to encourage those involved in the conflict to achieve resolution. Leaders learn the skills to both provide support and act as mediators.
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