Service Plus® - Create loyal customers by providing exceptional service
Service Plus® (8 hours)
Customer loyalty. It comes from an expectation of superior service. It's a belief that even if something goes wrong, your company will do everything possible to make it right and to make sure the customer is happy. Is this the relationship you have with customers? This course creates that level of service, helps eliminate customer defections, and strengthens customer satisfaction and loyalty. The program gives service providers more than a list of do's and don'ts by providing a toolbox of skills for effectively and efficiently handling all types of customer interactions
Creating a Service Culture: The Service Leader's Role (5 hours)
Many service initiatives are built upon "a fix" --- a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders. Once the strategic focus is defined, service leaders need to know exactly how to make the service vision a reality. This module helps leaders identify barriers to service excellence and provides them with five leader practices to create a service culture.
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Supporting Self Study
It’s not always easy to pull service providers off the job for classroom training. The next class may be too far in the future for a new employee, or you may have remotely located service providers who cannot attend. In addition, learning with others may not be a preferred learning style. This module helps leaders and other coaches support service providers who are learning Service Plus® through the program’s self-study options.
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Senior Management Session for Service Plus® (8 hours)
Trying to build a total service culture without the buy-in, commitment, and support of senior management is like trying to erect a building without a foundation. Following a period of gathering and assimilating data, a Delta College Corporate Services consultant visits your organization to introduce this 8-hour session.
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Senior Management Session for Service Plus® (8 hours)
Trying to build a total service culture without the buy-in, commitment, and support of senior management is like trying to erect a building without a foundation. Following a period of gathering and assimilating data, a Delta College Corporate Services consultant visits your organization to introduce this 8-hour session.
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Service Plus® Health Care (8 hours)
The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient-centered. Participants will develop the skills to ensure that patients and other customers are satisfied with and feel good about the service they receive. The program creates a culture that ensures superior service
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