PERSONAL EFFECTIVENESS
Business Etiquette Over the Telephone (3 hours)
The telephone is the first contact that potential customers have with a business. The way a phone is answered will have a significant impact on a customer's opinion of an organization. Participants will learn to provide excellent customer service over the telephone by demonstrating proper telephone techniques, which include proper listening, using positive language, mirroring different communication styles, and appropriately using voice mail. Basic rules and telephone techniques will also be covered in this course.
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