Leadership Development For Health Care
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Building Consensus (4 hours)
Centers on the dynamics of groups coming to agreement and the importance of having everyone’s commitment.
Coaching Staff (4 hours)
Introduces the skills managers need to guide individuals and teams to achieve successful results.
Conflict Resolution (4 hours)
Enables leaders to recognize the signs of conflict, assess each conflict situation to determine how they should involve themselves, and encourage and counsel those involved in the conflict on how to resolve it.
Effective Teamwork (4 hours)
Helps managers focus staff on personal, interpersonal, and organizational advantages of working together effectively and efficiently.
Essential Skills for Health Care Managers (4 hours)
Helps managers learn to build involvement through the use of feedback and effective interaction skills.
Improving Staff Performance – Part 1 (4 hours)
Equips managers with the skills to help people put together improvement plans, conduct effective improvement discussions, and handle the challenges that may arise when doing so.
Improving Staff Performance – Part 2 (4 hours)
Focuses on the importance of follow-up coaching or reinforcement for performance or work habit
problems.
Leading Staff Through Change (4 hours)
Emphasizes the crucial role managers have inexploring change, introducing it, and helping others overcome resistance to it.
Service Plus® Health Care: Building Patient Loyalty (8 hours)
This one-day program is designed for health care providers who have direct contact with patients and other customers.
Service Plus Health Care creates staff who:
- Take personal initiatives that meet and exceed patients’ and others’ personal and practical needs consistently and reliably.
- Conduct effective, efficient interactions and handle difficult or emotional situations.
- Work as a team to provide service beyond expectations.
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