Employee and Organizational Development

COACHING
Coaching: Developing High Performance
Mentoring
Train-the-Trainer

CONFLICT MANAGEMENT
Guiding Conflict Resolution
Resolving Conflict
Resolving Conflict With Your Peers
Working Through Conflict

CUSTOMER SERVICE
Coaching for Stellar Service
Creating Stellar Customer Relations
Leading for Stellar Service
Meeting the Challenge of Stellar Service
Service Plus®
Service Plus® Health Care
Creating a Service Culture: The Service Leader's Role

FACILITATION / MEETING MANAGEMENT
Contributing to Meeting Success
Leading Meetings Facilitating For Results
Making Meetings Work
Making Meetings Work

INNOVATION
Thunderbolt Thinking®: Building an Innovative Workplace
Thunderbolt Thinking®: Innovative Fundamentals

INTERPERSONAL SKILLS
Assertiveness Communication
Collaborative Negotiating
Listening in a Hectic World
Listening Skills
Myers-Briggs Type Indicator
Professionalism in the Workplace
Speaking to Influence Others

LEADERSHIP
Achieving Your Leadership Potential
Adaptive Leadership
Boosting Business Results
Bridging Strategy to Outcomes
Building an Environment of Trust
Building Winning Partnerships
Clarifying Performance Expectations
Coaching for Improvement
Coaching for Success
Conducting Performance Reviews
Connecting People and Process
Correcting Performance Problems
Deciding on a Solution
Delegating for Results
Delegating for Productivity and Growth
Developing Others
Developing Others
Empowering Leader®
Essential Interviewing SkillsSM
Essentials of Leadership
Exploring Gaps, Causes, and Solutions
Facilitating For Results
Getting Started as a New Leader
Influential Leadership
Launching a Successful Team
Leading Change
Leading High-Performance Teams
Making it Happen
Making Meetings Work
Managing Performance Problems
Mastering Interaction Skills
Mentoring
Motivating Others
Planning and Critical Path
Planning for Performance
Principles and Qualities of
Genuine Leadership (manager's version)
Principles and Qualities of
Genuine Leadership
Providing Constructive Feedback
Rapid Decision Making
Reaching Agreement
Resolving Conflict
Retaining Talent: Creating the Environment
Reviewing Performance Progress
Setting Performance Expectations
Supporting Leadership Development
Train-the-Trainer

LEADERSHIP DEVELOPMENT FOR HEALTH CARE
Building Consensus
Coaching Staff
Conflict Resolution
Effective Teamwork
Essential Skills for Health Care Managers
Improving Staff Performance, Part 1
Improving Staff Performance, Part 2
Leading Staff Through Change
Service Plus® for Health Care

PERSONAL EFFECTIVENESS
Addressing Emotions at Work
Building Trust
Business Etiquette Over the Telephone
Business Writing
Communicating and Listening
Communication in the Workplace
Communicating with Others
Defusing Emotionally Charged Situations
Feedback Fundamentals
Getting the Information You Need
Identifying Work Priorities and Setting Verifiable Goals
Influencing Others
Interaction Skills for Success
Investing in Your Learning
Making Effective Decisions
Managing Life Outside Work: Handling Emergencies and Resisting Temptation
Managing Your Priorities
Personal Empowerment: Taking Initiative
Personal Financial Management
Powerful Presentations
Project Management
Respect and Responsibility in the Workplace
The Seven Habits of Highly Effective People
Speaking With Confidence
Stress Management
Supporting Others
Taking Charge of Your Development
Time Management
Training Others
Valuing Differences
What it Takes to Succeed: The Basic Principles
Your Money Matters

PROBLEM SOLVING
The Leader’s Tool Kit: Problem Solving Techniques
Problem Analysis and Decision-Making
Taking Action® to Solve Problems

SUPERVISORY SKILLS
Core Skills for Building Commitment
Delegating for Shared Success
Essential Interviewing SkillsSM
Facilitating Improved Performance
Following Up to Support Improvement
Hallmarks of Supervisory Success
Performance Planning: Reviewing Progress
Performance Planning: Setting Expectations
Preparing Others to Succeed
Quality Interviewing
Respect and Responsibility in the Workplace

TEAMS
Building Team Pride and Purpose
Developing Team Agility: Day-to-Day Tools
Fast Start for Teams
Helping Your Team Work
Making Meetings Work
Negotiating Resources for Your Team
Optimizing Team Performance
Resolving Conflicts Within Your Team
Valuing Differences
Working as a Team

TRAINING NEEDS ANALYSIS
Leadership Needs Analysis
Workforce Needs Analysis
Leadership for Health Care Needs Analysis

Employee and Organizational Development

Courses

Other